Terms and Conditions

Valid from 1 January 2026. This English text is a translation for your convenience. If the two versions ever differ, the Czech version is the binding one.

1. Who we are and who you are

Provider: Feedmetoo s.r.o., company ID (IČO) 06309798, registered office at Pražská 6, Rakovník II, 269 01 Rakovník, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 394114. On the web we go by the name acko.studio. You can write to us at tony@acko.studio or call +420 775 298 866.

We are not VAT-registered. The prices you see on the website and in our quote are final.

Client: whoever orders a website, an app or other work from us. Our services are meant for businesses and the self-employed. If you order from us as a consumer, section 12 applies to you as well.

If we agree in writing, in a quote or a contract, on something different from what it says here, what we agreed on applies.

2. What the service is

We provide websites, apps and other work as a service for a monthly fee, not as a one-off product. For as long as you pay, we design your website or app, launch it and keep it running. The price includes hosting, backups, monitoring and changes within the agreed scope.

For websites, the scope is set by the plan on the Pricing page. The description of the plan on the day you order is part of the contract.
For apps, tools, automation, visual identity and other work, the scope and the monthly fee are in the quote we send you by email.

3. How the contract comes about

You tell us what you need. We send you a quote with the scope, the monthly fee and the timeline. The contract comes into being when you confirm the quote by email. We also treat payment of the first invoice as confirmation. The contract is concluded in Czech and we keep it on file together with the emails in which we agreed on it.

4. Price and payment

You pay in advance: monthly for a month ahead, yearly for a year, or for two years. You choose the period and can change it from the next paid period.
There is no set-up fee at the start.
We issue an invoice for each period, due in 14 days. Payment is by bank transfer to the account shown on the invoice.
Work beyond the agreed scope (a new page, a new feature, a major design change) is charged at CZK 1,490 an hour, in 15-minute blocks. We always give you an estimate first and don’t start without your go-ahead.
We can only change the price from the next period, and we’ll let you know by email at least two months ahead. A year or two years you’ve already paid for aren’t affected. If you don’t agree with the new price, you can stop at the end of the period you’ve paid for.

5. Timelines and what we need from you

A website on one of our plans goes live within 14 days of us receiving all your materials. You see the first design within a week.
For apps and larger work, the timeline in the quote applies.
We need your materials, answers to our questions and approval of the design. If those are delayed, the timeline moves by the same amount of time.
You are responsible for the texts, photos, logos and other materials you give us. That includes having the right to use them and not breaking the law or anyone else’s rights by doing so.

6. Changes and how quickly we respond

The price includes as many minutes of our work on changes each month as your plan or quote says. Unused minutes don’t carry over to the next month.
Changes you send us are usually done within 2 working days. Larger ones by arrangement.
We monitor whether the website is running and back it up regularly. If anything goes wrong, we restore it from the backup and fix it at no extra charge.
Short planned maintenance and outages on the side of infrastructure providers can happen, so we don’t promise uninterrupted availability. If the website is down through our fault for more than 24 hours in a row, we’ll refund the proportional part of the fee for that time on request.

7. The domain, email and content are yours

We register the domain in your name or your company’s name. It’s yours from the start. While the service runs we pay for its renewal; after it ends you renew it yourself, and on request we’ll send you the code to transfer it to another registrar.
The price includes email mailboxes on your domain. Unlimited space means normal use for a website and business email, not storage for backups or files kept for other purposes.
Texts, photos and other content that you give us, or that we write for you and you approve, are yours. After the service ends we’ll send them to you as an export within 30 days if you ask.

8. Who owns the website or app

The website or app — the code, the graphic design and the configuration — is our copyrighted work and stays ours. For as long as you pay, you have the right to use it for your business (a non-exclusive licence). That’s what lets the service cost hundreds a month instead of tens of thousands all at once.
If you want the website or app for yourself, we agree in writing on a transfer amount. Once your monthly payments add up to that amount, or you pay off the rest in one go, we hand over the source code and grant you an exclusive licence, unlimited in time and territory, to use the work, change it and entrust it to anyone else. Under Czech law copyright itself cannot be transferred, which is why the transfer takes this form. In practice you can treat the work as its owner.
After the transfer you only pay the agreed fee for maintenance and hosting, for as long as we run the website or app.
Open-source components and third-party tools are governed by their own licences. We can’t transfer those, but you can keep using them.
We may list finished work among our references. If you’d rather we didn’t, just say so.

9. How long it lasts and how it ends

The service runs for as long as you pay. Before the paid period ends we send you an invoice for the next one. Paying it extends the service by the same period.
You can stop at any time at the end of the period you’ve paid for. Just write to us, or don’t pay the next invoice. No extra notice period, no penalty.
We don’t refund a prepaid period if you leave by your own choice. If we end the service and you haven’t broken anything, or if we fail to deliver the service over a longer time, we refund the unused part.
If an invoice is still unpaid 14 days after a reminder, we may suspend the service. After another 30 days the contract ends.
We may end the service immediately if the website or app is used for something illegal or puts others at risk, for example by sending spam.
After the service ends we stop running the website or app and delete any data left with us within 60 days. The domain and the content remain yours under section 7.

10. When something doesn’t work

Write to tony@acko.studio and tell us what’s happening and where. We fix faults on our side without undue delay and free of charge. Fixing faults doesn’t count towards your minutes of changes.

11. What we are liable for

We are liable for doing the work professionally and for the service running as described in sections 2 to 6.
We are not liable for content you supply, for changes made to the website by you or a third party, or for outages caused by circumstances beyond our control.
Compensation for any damage we cause you is limited to the amount you paid us over the last 12 months. We don’t compensate lost profit. This limit doesn’t apply to damage caused intentionally or through gross negligence, and it doesn’t apply where the law doesn’t allow it.

12. If you are a consumer

You can withdraw from a contract concluded at a distance within 14 days of concluding it, without giving a reason. An email to us is enough.
If you expressly ask us to start work before that period is over and then withdraw, you pay the proportional part of the price for what we’ve done up to that point.
You can settle a dispute with us out of court through the Czech Trade Inspection Authority, www.coi.cz.
Where the law gives you more rights than these terms do, the law applies.

13. Personal data

How we handle your data is described on the Privacy Policy page.

If your website or app collects data about your customers, for example through a form, you are the controller of that data and we process it for you. In that case:

We process the data your customers enter into forms or into the app, usually a name, contact details and the text of a message. We do so only in order to run the website or app, and only for as long as the service lasts.
We follow your instructions. We treat these terms, and whatever you write to us by email, as instructions.
We protect the data with appropriate security, and everyone on our side who can access it is bound by confidentiality.
You agree that we use other processors: providers of hosting, email, forms and visitor statistics. We bind them to the same level of protection. We’ll tell you about any change in advance and you can object to it.
We help you deal with requests from people exercising their rights, and help you show that these obligations are being met.
If a personal data breach occurs, we’ll let you know without undue delay.
After the service ends we either hand the data over to you or delete it, whichever you choose.

14. Changes to these terms and governing law

If we change these terms, we’ll let you know by email at least a month ahead. If you don’t agree with the new version, you can end the service at the end of the period you’ve paid for, and until then the original wording applies to you.
The contract is governed by Czech law, in particular the Civil Code. Disputes are decided by the Czech courts.